After-Sales & Service Management
Transform service operations with instant access to product data, spare parts, and service history
After-sales service accounts for up to 50% of profits in manufacturing, yet most companies struggle with scattered product information, slow spare parts identification, and incomplete service histories. With AI-powered service management, your technicians get instant access to everything they need.
The Challenge
Service technicians waste hours searching for product documentation, identifying correct spare parts, and piecing together service history from multiple systems. Customers wait longer, first-time fix rates suffer, and spare parts revenue is lost because the right parts can't be identified quickly.
Common Pain Points:
- -Hours spent searching for product documentation
- -Wrong spare parts ordered due to identification errors
- -No visibility into complete service history
- -Customers frustrated by slow service response
- -Knowledge lost when experienced technicians leave
Why Now
With the Digital Product Passport, complete product and service information becomes available throughout the product lifecycle. Companies that build comprehensive service data systems now can offer superior customer experiences, increase spare parts revenue, and future-proof their service operations.
How Nulara Transforms After-Sales
- 1
Instant Product Access
Scan a serial number, QR code, or type a product ID to instantly access complete product information: specifications, configuration, documentation, and service history.
- 2
AI-Powered Spare Parts
Identify correct spare parts automatically based on product configuration and service need. Visual parts identification and cross-reference to inventory.
- 3
Complete Service History
Every service event, repair, and interaction logged in one place. Technicians see the full picture immediately, no matter when or where previous service occurred.
- 4
Knowledge Base
AI extracts solutions from service reports, manuals, and expert knowledge. Technicians can ask natural language questions and get instant answers.
- 5
Field Service Integration
Mobile access for field technicians. Work orders, parts ordering, and service documentation all in one place, online or offline.
Measurable Results
Technology Behind It
Product Identity Graph
Every product instance linked to its configuration, documentation, spare parts, and complete service history.
RAG for Service
AI that understands your service manuals and can answer technician questions instantly using your specific product knowledge.
Visual Parts ID
Take a photo of a part to identify it. Cross-reference to correct replacement parts and current inventory.
Mobile-First
Field service app works offline and syncs when connected. Full access to product data wherever service happens.
Benefits for Your Business
- +Faster service response times improve customer satisfaction
- +Higher first-fix rates reduce repeat visits
- +Accurate spare parts identification increases revenue
- +Knowledge capture preserves expert experience
- +DPP-ready service data meets upcoming requirements
Who This Is For
Roles
- - Service Managers
- - After-Sales Directors
- - Field Service Leaders
- - Spare Parts Managers
Companies
- - Manufacturers with significant service operations
- - Companies with complex products requiring maintenance
- - Organizations with field service technicians
- - Businesses seeking to grow service revenue
Why Trust Nulara
GDPR Compliant
Customer and service data stays in EU data centers. Enterprise-grade security throughout.
Offline Capable
Field technicians can access product data without internet. Syncs automatically when connected.
Integration Ready
Connect to your existing ERP, FSM, and CRM systems. We augment, not replace your tools.
Ready to Transform Your Service Operations?
Let's discuss how AI-powered service management can improve your first-fix rates and spare parts revenue.
- +Free initial consultation (30 min)
- +Analyze your current service data challenges
- +Identify quick wins for service improvement
- +No obligation, just expert insights